Privacy Policy for NeuroEZ EHR

Effective Date: 01-07-2023
Last Updated: 02-01-2025

1. Introduction

Welcome to AmeriTechies ("Company," "we," "our," or "us"). This Privacy Policy outlines how we collect, use, protect, and share personal information when healthcare providers, organizations, and other entities ("Clients") lease our Electronic Health Record (EHR) software ("Service").


By using our Service, Clients and their end-users agree to the terms of this Privacy Policy.

2. Information We Collect

We collect and process the following types of information:


2.1 Client and Account Information

  • Name, organization, and contact details (email, phone number, address)
  • Billing and payment information
  • User credentials and authentication data


2.2 Patient Data Processed Through the Service

Our Service stores and processes patient health information (PHI) on behalf of our Clients. This includes:

  • Demographics (name, date of birth, gender, etc.)
  • Medical history, treatments, and diagnoses
  • Lab results, prescriptions, and imaging records
  • Insurance and billing details


2.3 Usage and Device Information

  • IP addresses, browser type, and device identifiers
  • Logs of user interactions with the system
  • Performance data and analytics


3. How We Use Information

We use collected information for:

  • Providing, maintaining, and improving our Service
  • Ensuring data security and regulatory compliance
  • Customer support and technical assistance
  • Payment processing and account management
  • Conducting anonymized data analytics for performance enhancement


4. Data Sharing and Disclosure

We do not sell personal data. However, we may share information in the following circumstances:


4.1 With Clients

Patient data is controlled by our Clients, and we process it strictly per their instructions.


4.2 With Authorized Third-Party Service Providers

We may share data with vendors who assist with hosting, payment processing, analytics, and security. These providers must comply with strict confidentiality obligations.


4.3 Legal Compliance and Protection

We may disclose information if required by law, court order, or to protect the security and integrity of our Service.


5. Data Security Measures

We implement technical, administrative, and physical security measures, including:

  • End-to-end encryption for data in transit and at rest
  • Access controls and role-based permissions
  • Regular security audits and vulnerability assessments
  • HIPAA compliance measures


6. Data Retention Policy

We retain data as long as required by Clients or applicable regulations. Clients may request deletion of patient data as per contractual agreements.


7. Client and User Rights

Depending on applicable laws (HIPAA), users have rights, including:

  • Accessing, correcting, or deleting their data
  • Restricting or objecting to data processing
  • Receiving a copy of their data in a portable format
  • Lodging complaints with regulatory authorities


8. International Data Transfers

If Clients or end-users are located outside the U.S., data may be transferred to and processed in jurisdictions with different privacy laws. We implement safeguards, such as Standard Contractual Clauses, to ensure compliance.


9. Cookies and Tracking Technologies

We may use cookies and analytics tools to enhance user experience. Users can manage cookie preferences through browser settings.


10. Updates to This Privacy Policy

We may update this Privacy Policy periodically. Clients will be notified of significant changes via email or within the Service.


11. Contact Information

For questions or concerns regarding this Privacy Policy, please contact us:

AmeriTechies Inc.
Minneapolis, MN 55407
support@neuroez.com